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Operations Management – Warwick Business School UK

by Camelia Cojocaru

Meeting Professor Nigel Slack is always a special event. This is why we felt really happy today (27th of November) to participate in a videoconference organized with Professor Slack. The main question was: Why is Operations Management important?

Because Operations Management concerns all types of organisation and reffer to using the resources and managing all the processes related to manufacturing goods or providing services.

I used to believe, for years, that Operations Management is based on good, clear principles and rules. I trained many people within organizations and now I teach them during an academic master programme that organizations need rules, procedures, planns, budgets s.o. Anyway,  clear organization strategy is fundamentally needed for buiding the operations.

But lately, I started also thinking that  we should also examine the behavior of people within organizations in complex decision problems in operations. I have in mind here the operations excellence, arising from the process learning: the lessons learned from day-to-day activities could lead to capabilities for future innovation. In other words, the people involved in these operations processes would change the processes themselves in order to improve them. That is really depending oh their perceptions and experience, of course.

And of course, for the last years, it seems that Operations Management is fashionable, too. According to below analysis, the consultancy services market (as % of world revenues of 40 largest consultancy firms) allocate 31% (!) to operations and process management.


Also, you can download the presentation here:  professor nigel slack Bucharest Presentation.

For more information about Professor Slack, please go to: http://www.nigelslack.com/



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